Privacy Policy

At Recyscope ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven intelligence platform for refurbishment and liquidation businesses (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and billing information when you create an account or subscribe to our Service
• Business Information: Business type, industry, product categories, and other business-related data you provide
• Product Data: Product information, inventory data, pricing data, and procurement data that you upload or input into our Service
• Communication Data: Information you provide when contacting us for support, scheduling meetings, or other communications
• Payment Information: Credit card details and billing addresses processed through secure third-party payment processors

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: How you interact with our Service, features used, pages viewed, and time spent on the platform
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, access times, error logs, and other technical information
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Market Data Providers: Price history, sales trends, and market intelligence data
• Authentication Services: If you log in through third-party authentication providers
• Analytics Services: Usage analytics and performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our AI-driven intelligence platform, including cost calculation, market analysis, and procurement decision support
• Account Management: To create and manage your account, process transactions, and provide customer support
• Data Analysis: To analyze market trends, calculate costs, generate insights, and provide recommendations using AI and machine learning technologies
• Communication: To send you service-related notifications, respond to your inquiries, and provide customer support
• Marketing: To send you promotional materials, newsletters, and updates about our Service (with your consent where required)
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and data analysis services
• Customer support and communication tools
• Market data providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

5.2 California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your rights without discrimination

5.3 Exercising Your Rights

To exercise any of these rights, please contact us at service@recyscope.com. We will respond to your request within the timeframes required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period thereafter. Business and product data may be retained longer to provide historical analysis and insights, unless you request deletion.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the EEA or UK to other countries, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your information receives adequate protection.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage of our Service. You can control cookies through your browser settings, though this may affect the functionality of our Service.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

12. Data Controller Information

For users in the EEA and UK, Recyscope is the data controller responsible for your personal information. Our legal basis for processing your information includes:

• Performance of a contract (providing our Service)
• Legitimate interests (improving our Service, security, fraud prevention)
• Consent (marketing communications, where applicable)
• Legal obligations (compliance with applicable laws)